About the Role
Re-Form Heritage is a GOLD Volunteer Quality Standard Award holder through VAST. As a Heritage Site Guide Volunteer at Middleport Pottery, you will help ensure every visitor has an excellent experience by sharing knowledge about the site and acting as an ambassador for Re-Form Heritage.
What You'll Do
In this role, you will welcome visitors and provide information about what there is to see and do on site. You will act as a first point of contact for enquiries, deliver optional heritage tours using approved scripts, and share the history of Middleport Pottery and Burleigh. You will engage with visitors taking part in the Heritage Trail, answer questions, and signpost additional activities where appropriate. You will communicate clearly with groups, gather feedback from visitors, and help maintain a high standard of customer experience.
Skills and Attributes
You should have strong communication skills and confidence in speaking to groups. A commitment to excellent customer service and an enthusiasm for learning are important. An interest in heritage and the ability to learn about the history of Middleport Pottery is required. You should be able to lead groups, work on your own initiative, and take a logical approach to tasks. Flexibility is important, including supporting other areas and covering where needed.
Benefits to You
This role offers the opportunity to develop public speaking, communication, and customer service skills while gaining experience in a heritage setting. You will be part of an organisation committed to quality volunteering and play a key role in delivering positive visitor experiences.
Training and Expenses
You will receive training including learning the approved tour script, developing knowledge of the site’s history, shadowing experienced guides, and ongoing mentoring. Additional training includes two-way radio use, health and safety, and safeguarding. Ongoing development opportunities are provided as needed.
Location and Hours
The role is based at Middleport Pottery. Heritage areas are open from 10am to 4pm, seven days a week, with a particular need for volunteers available at weekends.