Volunteer Opportunities

Purpose: As a digital skills coach your role is integral to Money Matters mission of not only enhancing digital literacy but also ensuring that individuals in need have access to essential services and support. Hours: Variable - A commitment of at least two hours per week Location: Variable, as required. It could be foodbank centres, community lounges, working from home or at our office

Key Tasks: 

• Provide digital assistance to clients at Foodbanks and Community Lounges in Stoke on Trent helping to improve digital inclusion 
• Creating a warm, supportive and welcoming atmosphere to clients 
• Providing guidance and troubleshooting assistance for various devices, including mobile phones, tablets, and laptops
• Online support, including setting up email and online bank accounts
• Supporting with online applications and forms, including but not limited to, applying for blue badges and bus passes 
• Carrying out benefits checks using Money Matters online benefits calculator
• To develop an understanding of the role, responsibilities and boundaries of a Money Matters Volunteer

What’s in it for you:

• Your dedication will make a significant difference in the lives of those you help.
• You’ll work with an experienced, friendly team and learn new skills from them in a lively and supportive environment.

Training and supervision:

• All volunteers will receive in house training 
• Supervision, as required, will be provided
• Further training opportunities may be available

Personal qualities required:

• Enthusiastic, proactive and willing to learn new skills 
• Friendly and approachable manner
• Computer literate and have a friendly, confident telephone manner
• Minimum Age: 18