Enter and View Authorised Representative Volunteer - Healthwatch
Purpose of the Role
Under Healthwatch regulations, local Healthwatch organisations have a statutory power that enables Authorised Representatives to carry out Enter and View visits to health and social care settings while services are being delivered, and to report on what they observe.
As a volunteer in this role, you will help gather views and experiences of people using services and contribute to reports that may recommend changes or improvements.
Key Tasks
As an Enter and View Authorised Representative Volunteer, you will:
Attend mandatory Healthwatch training required for the role
Attend group support sessions when appropriate
Take part in Enter and View planning and review meetings
Visit locations where health and social care services are provided
Observe how services are delivered and how people experience them
Keep clear notes during visits
Contribute to written reports outlining findings and, where appropriate, recommendations for change
Where
The role will be based wherever pre‑planned meetings and Enter and View visits take place
When
Ongoing
Time Commitment
Ongoing
We will work closely with you to ensure the role fits around your personal and social commitments
Experience and Knowledge
Ability to write clearly and contribute to written reports
Some knowledge or understanding of health and social care services
Ability to work as part of a team
Experience using Microsoft Office, including Word
Access to the internet and email
Ability to communicate with people in diverse and inclusive ways
Good interpersonal skills, including listening and conversation skills
A non‑judgmental approach and commitment to treating everyone with dignity and respect
Reliability and punctuality
Respect for confidentiality at all times
Support
Full induction to the role and organisation
Training
Ongoing support from staff
Opportunities to become involved in other activities
A DBS (Disclosure and Barring Service) check will be completed
Benefits to You
Increased confidence
Development of new skills
Free training
Experience working with health and social care organisations
References to support your CV
Opportunity to meet new people
If you are interested in observing health and social care services and helping ensure people’s voices are heard, we would love to hear from you.