Retail Assistant – Dougie Mac Charity Shops
About Dougie Mac
Dougie Mac is an all-age hospice supporting adults, young adults, and children with life-limiting illnesses across Stoke-on-Trent, North Staffordshire, and surrounding villages. We also provide ongoing support to families and carers.
Our 21 charity shops play a vital role in raising the funds needed to deliver our specialist care. Without the support of our volunteers, this work would not be possible.
Why Volunteer with Us?
Shops located across the local area
Flexible shifts to suit your availability
Training provided (including till and Gift Aid)
Opportunity to learn about sustainable and ethical retail
Gain valuable skills and experience for your CV
Access to personal development training
Meet new people and be part of a team
Opportunities to attend social events
Build confidence and independence
Variety of roles to match your interests
Role Overview
As a Volunteer Retail Assistant, you will support the day-to-day running of the shop by:
Maintaining high standards of shop floor presentation
Serving customers and operating the till
Promoting and registering customers for Gift Aid
Displaying and merchandising stock
Providing a high level of customer service
Sorting donations (clothing, accessories, bric-a-brac)
Preparing stock (sizing, hanging, pricing)
Recycling unsuitable items
Support
You will be supported by the Community Shop Manager.
What We’re Looking For
Reliable, friendly, and trustworthy individuals
Good communication and people skills
Willingness to learn and work as part of a team
No previous experience or qualifications are required. Full training, including Health and Safety awareness, will be provided.
Additional Information
Dress code: Smart, practical clothing with a volunteer badge (provided)
Time commitment: Flexible 3–4 hour shifts during shop opening hours
Get Involved
Volunteer with Dougie Mac and help support vital hospice care in your community while gaining new skills and experience.