Wendy is one of VAST’s fabulous volunteers. Wendy initially joined VAST’s Door2Door Transport scheme as an administrator in March 2022, having heard about the role through a VAST Volunteering newsletter.

Wendy was initially quite worried about applying for the role and the process for starting but soon realised she had nothing to worry about. Wendy’s interview was more focused on how quick she could start!

Wendy’s role as a Door2Door administrator includes speaking with clients over the telephone, booking drivers and ensuring all records are kept effectively on the online system. Wendy really enjoys this role as she loves speaking to all the different people and enjoys volunteering with Margaret who coordinates the project. Wendy also attends the bimonthly drivers’ meetings, which is great opportunity to meet the drivers face to face and adds an extra social element to the role. Wendy always feels well supported and very much appreciated.

Margaret, the Door2Door coordinator, said: “Wendy treats the customers like her own family. She is so patient and empathetic and explains everything so clearly. She is a joy to work with.”

Wendy originally volunteered on a Wednesday morning with Door2Door, and once she was settled into this role, she wanted to try something new and help out more in her local community. After a while she then joined our Projects Team as a Volunteer Brokerage Administrator. Wendy now volunteers on a Wednesday afternoon with Sian, our Project Officer responsible for volunteering. Wendy’s role includes phoning a variety of volunteers to check in with them on their progression with their placements, often providing advice and a listening ear. Wendy has an excellent telephone manner and always helps potential volunteers feel at ease.

Wendy enjoys this role as it’s very different to Door2Door, as it’s a fantastic opportunity to see a different side to VAST. She enjoys spending the extra time chatting to volunteers, particularly those who might need just that extra bit of care and attention to help them be successful with their volunteering. People often remark on how grateful they are for the phone call, something which always makes you feel appreciated. Wendy’s favourite phone calls to make are with the volunteers who have been placed and are really enjoying their placements and says that it is heart-warming to hear about the difference volunteering is making to someone’s life.

Wendy said: “Volunteering with VAST is rewarding and offers a great opportunity to gain work experience. It’s really reassuring working with a knowledgeable team who are happy to share their knowledge and help you develop new skills. They’re a really friendly and welcoming team.”

VAST has a range of volunteer vacancies including volunteer drivers, administrators, café assistants and museum assistants. If you’d like to join our amazing team of volunteers, please email [email protected]