Your experience of health and social care during the coronavirus pandemic!

Healthwatch Staffordshire and Healthwatch Stoke-on-Trent have today published their coronavirus patient experience report which looked at the wider impact that COVID-19 had on local health and social services by gathering feedback from members of the public.

The survey was a collaborative piece of work with Together We’re Better including Stoke-on-Trent City Council and Staffordshire County Council and comes in the wake of the COVID-19 global pandemic. The nation experienced a change in the way health and social care services are delivered, including an absence of face to face hospital clinics, chronic health services, elective surgery, outpatient appointments, and a disruption to GP and social care services, meaning services had to adapt to a new normal.

  • 81% of responders avoided medical advice or care as they did not want to burden health and social care services.
  • Not all residents had access to required services for the following reasons: cancelled appointments, psychological setbacks and delayed or cancelled services.
  • Over half of responders suggested that their mental health and wellbeing has been affected by Coronavirus.
  • A significant number of responders were willing to engage in virtual appointments and consider this contemporary method of care, with 73% of responders engaging in a form of remote appointment. Considering this, over half of responders had a positive experience of remote appointments.

Chief Officer of Healthwatch Staffordshire and Healthwatch Stoke-on-Trent Simmy Akhtar said  “People have told us what works for them, what could be better and what did not work during a time when health and social care services were adapting to meet the demands of this new disease.  Whilst COVID-19 continues to be a huge priority we are asking that the feedback provided by our residents informs service improvement to ensure patient care, safety and quality are not compromised and furthermore that our recommendations are implemented without delay”.

The Impact of Coronavirus Survey Report can be found on: