Charity Shop Assistant
Dougie Mac Hospice
Who are Dougie Mac?
Dougie Mac is an all‑age hospice providing care and support to adults, young adults, and children living with life‑limiting illnesses across Stoke‑on‑Trent, North Staffordshire, and surrounding villages. We also support their families and carers.
Our shops play a vital role in raising the income needed to fund these essential care services — and we couldn’t do it without our volunteers.
With 21 shops across the local area, there’s always a convenient location nearby.
Why Volunteer with Dougie Mac?
Multiple shop locations to suit you
Flexible shifts to fit around your lifestyle
Training provided (including till and Gift Aid training)
Opportunity to learn about sustainable and ethical shopping
Gain valuable experience to boost your CV
Access to personal development training courses
Meet new people and be part of a friendly team
Opportunities to attend social events and celebrations
Build confidence and independence
A variety of roles to suit your skills
What You’ll Be Doing
Maintaining a high standard of presentation on the shop floor
Serving customers and operating the till
Packaging purchases
Signing up supporters to the Gift Aid scheme
Displaying and merchandising stock
Providing excellent customer service
Sorting donations (clothing, accessories, and bric‑a‑brac)
Preparing items for sale (sizing, hanging, pricing)
Recycling items that are unsuitable for sale
What You’ll Need
Friendly, reliable, and trustworthy
Enjoy working with people
Willingness to learn new skills
No formal qualifications or previous experience are required — customer service and retail skills can be developed in the role.
What to Wear
Smart, sensible clothing and appropriate footwear
A volunteer badge (provided) must be worn at all times
Time Commitment
A typical shift is 3–4 hours
Flexible within shop opening hours
Additional Information
Reporting to the Community Shop Manager
Health & Safety awareness training is required
If you’d like to support a local hospice, gain new skills, and be part of a friendly team, volunteering at a Dougie Mac Charity Shop is a rewarding way to make a real difference.