Information and Signposting Officer
Purpose of the Role
The purpose of this volunteer role is to support members of the public to access clear, accurate information about Health and Social Care services and wider community support. You will help ensure people receive information that has been checked and approved by Healthwatch, enabling them to make informed decisions.
Key Tasks
Provide information to the public that has been checked and/or approved by Healthwatch
Search for relevant Health and Social Care and community information
Discuss and agree the suitability of information with a member of staff before sharing it
Record details of the information provided and who it was shared with
Signpost people to appropriate services and community support where needed
Where
From the office or your own home
When
Ongoing
Time Commitment
Ongoing
We will work closely with you to ensure the role fits around your personal, social, and other commitments
Experience and Knowledge
Enjoys listening and communicating with people from a range of backgrounds
Able to carry out basic data entry
Comfortable working as part of a team
Experience of using Microsoft Office, including Word
Access to the internet and email
Able to respect confidentiality at all times
Able to use your own initiative and ask for support when needed
Support Provided
Full induction to the role and the organisation
Training relevant to the role
Ongoing support from staff
Opportunities to become involved in other Healthwatch activities
Benefits to You
Increased confidence and development of new skills
Free training
Experience of working with Health and Social Care organisations
References to add to your CV
Opportunity to meet new people