Helpline Team Member – Brighter Futures

Passionate, Creative, Equal, Empowering and Sustainable

  • Can you offer emotional support to people from a diverse range of backgrounds who have concerns about their mental health and well-being and/or are worried about someone they know?
  • Can you offer individuals empathy and time in a safe and confidential environment to talk through their feelings and offer information and options that will enable them to better manage their well-being?
  • Can you work in a non-judgemental capacity and remain calm in crisis situations?
  • Can you operate the ‘ring-out’ service to customers?
  • Are you conversant with a range of communication methods including, telephone, E-mail, Text, SMS and IMS services?

Helpline Team Member
26.5 hours per week, Monday to Sunday, 4 shifts on 4 shifts off
Salary: £17,775.35 – £19,303.26  (pro-rata to £12,730.99 – £13,825.31)
Job Ref: A582

We offer a contributory pension scheme, group income protection, occupational sick pay, healthcare cash plan, up to 40 days annual leave and provide excellent training and learning opportunities.

Full information on how to apply can be found at Closing date for applications is Monday, 23rd November 2020.  Interviews will be held on week commencing 7th December 2020.

Brighter Futures is an Equal Opportunities employer.  The ability to speak a second language is desirable but not essential, including Punjabi, Urdu, Polish or other languages common to Stoke-on-Trent.  We also welcome applicants who are British Sign Language trained.


Providing effective solutions to complex needs